Return Policy

1. Our Commitment

At Quexylanoz, we are committed to your satisfaction. We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website at https://quexylanoz.ddd.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to this Return Policy.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products purchased through our Website. If you are not completely satisfied with your purchase, you may return unopened products within 30 days of the delivery date for a full refund of the purchase price.

The 30-day period begins on the date you receive your order, as confirmed by the shipping carrier's delivery confirmation.

3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unopened and in its original packaging
• The product must be in the same condition that you received it
• The product must be returned within 30 days of the delivery date
• The product must not be a special order or customized item
• You must provide proof of purchase (order confirmation email or receipt)

We cannot accept returns of opened products due to health and safety regulations governing dietary supplements. Once a product seal has been broken, the product cannot be resold and therefore cannot be returned for a refund.

4. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products with broken or tampered seals
• Products returned more than 30 days after delivery
• Products purchased from unauthorized retailers or third-party sellers
• Products without proof of purchase
• Products damaged due to misuse or improper storage
• Sale or clearance items marked as final sale

5. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at message@quexylanoz.world or call +1 604-331-3464 within 30 days of receiving your order. Please provide your order number, the product you wish to return, and the reason for the return.
2. Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization Number and return shipping instructions.
3. Package Your Return: Securely package the product in its original packaging. Include the Return Authorization Number on the outside of the package.
4. Ship Your Return: Ship the product to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Please note that returns sent without prior authorization may not be accepted or may experience delays in processing.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Change of Mind: If you are returning a product because you changed your mind or no longer want it, you are responsible for the cost of return shipping.
• Our Error: If you received a damaged, defective, or incorrect product due to our error, we will provide a prepaid return shipping label at no cost to you.
• Defective Products: If you received a defective product, we will cover the return shipping costs and send you a replacement or provide a full refund.

We recommend using a trackable shipping method and retaining your shipping receipt until your return has been processed.

7. Refund Process

7.1 Processing Time

Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria. This inspection typically takes 3-5 business days. If your return is approved, we will process your refund within 5-7 business days.

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

7.3 Refund Amount

Your refund will include the purchase price of the returned product. Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return shipping costs are not refundable unless we provided a prepaid return label.

8. Damaged or Defective Products

We take great care in packaging and shipping our products. However, if you receive a damaged or defective product, please contact us within 7 days of delivery.

To report a damaged or defective product:

1. Contact us at message@quexylanoz.world or +1 604-331-3464
2. Provide your order number and a description of the issue
3. Include photographs of the damaged or defective product and packaging

We will review your claim and, if approved, send you a replacement product or issue a full refund, including original shipping costs. We will also provide a prepaid return label for the damaged or defective product.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Quexylanoz
1055 Dunsmuir St
Vancouver, BC V7X 1K8
Canada

Phone: +1 604-331-3464
Email: message@quexylanoz.world